The following information will assist you in making your reservation however if you have a question, comment or suggestion please contact us toll free at 1-800-251-9973
We recommend that you make a copy of this page and bring it along however we will e-mail you an extended recommendations/policies two weeks prior to your arrival.
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to purchase an item or make a reservation. Our web site is professionally
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Cabins of Gatlinburg is striving in making sure that your vacation or family
gathering in the Smokies (Gatlinburg & Pigeon Forge) is a pleasant and
memorable experience and in order to minimize the questions/problems you
might encounter we have created this detailed policy statement. We highly
recommend reading the entire enclosed policy/information in order to avoid
any confusion or misunderstanding.
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All cabins are not created equally so when you are shopping for a cabin to
stay make sure that you compare apple to apple. Our cabins are premium,
well equipped in a great location at a fantastic price. Do not let the low
prices scare or worry you. We rent for less so that in today’s market we can
fill up the cabins, it is a business decision and has nothing to do with the
overall condition and/or location of the cabins. Our cabins are within the city
limit or a short distance from Gatlinburg or Pigeon Forge. We rent for less
so that in today’s market we can fill up the cabins, it is a business decision
and has nothing to do with the overall condition of the cabin but from time to
time we do raise our prices when we have a certain percentage of the cabins
booked so reserve the cabin of your choice as early as you can to avoid the
last minute rush.
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Reservations may be made up to a year in advance. There is a two-day
minimum stay all throughout the year excluding holidays and/or special
days. As stated above Do not let the low prices scare or worry you. We rent
for less so that in today’s market we can fill up the cabins, it is a business
decision and has nothing to do with the overall condition and/or location
of the cabins. Our cabins are within the city limit or a short distance from
Gatlinburg or Pigeon Forge. Please Note : No arrivals are allowed on
Thanksgiving, Christmas Day or New Year's Day.
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To reserve a cabin or a chalet at anytime, simply use our SAFE, SECURE
and CONVENIENT Online Booking Form or you may call our office at 1-
800-251-9973. Please be advised that reservations taken via telephone are
subject to a nominal processing fee but this fee is waived for all bookings
completed and confirmed via our Online reservation system. Should you
choose to book via telephone; please have your credit card, the dates of your
arrival & departure as well as your property requirements available when
you call. All reservations require a valid Credit Card. After your reservation
is completed we will immediately E-mail you a confirmation letter outlining
the arrival date, departure date, copy of the policy and all pertinent charges.
Please review your venue and if there are any errors please notify our office
immediately, we will be glad to correct your venue. Please Note: for any and
all future changes in venue refer to the cancellation policy.
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The cleaning fee subsidizes the overall cleaning of the cabin: sweeping,
mopping and cleaning the floors, dusting, sanitizing the kitchen(s) and
bathroom(s), professionally laundering the linens and towels, re-making the
bed(s), setting up the bathroom(s) with towels and paper products, draining,
sanitizing, re-filling and checking the chemical balance of the outdoor hot
tub (Please use it at your own risk) among many other duties to insure the
cabin is clean and ready for your arrival.
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http://www.mapquest.com ( FOR DIRECTIONS TO THE CITY ONLY )
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http://www.weather.com
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Please be advised that no wedding reception and/or parties will be allowed
without the consent and/or written permission from ARCR.
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Check in process and all pertinent information will be E-mailed to you two
weeks prior to your arrival.
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1 - Check in time 4:30 P.M.
2 - Check out time 10:30 A.M.
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Under NO circumstance feed the bears or any wild life. It is against the law
and you could be ticketed by the park ranger.
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It is important to note that there are certain health risks that are associated
with the use of spas, saunas, hot tubs and swimming pools. Proper use
of hot tub and/or jetted tub is at the discretion and sole responsibility of
the registered and non-registered Guest(s). It is the responsibility of the
registered guest to inform anyone using these facilities. The Hot Tubs are
cleaned and sanitized after each check out. The instruction in how to use
the hot tub will be provided via the direction e-mail two weeks prior to your
arrival.
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No more than two (2) pets are allowed in pet approved vacation
homes. We require a $35.00 for one and $55.00 for two non-
refundable fees to cover the extra clean up. This charge does not
cover any damages caused in excess of the fee. (More than 2 pets
please contact our office for owner’s permission). Please make
sure that there is a constant supervision for the safety of your pet
as well as the protection of the cabin. We do not and can not allow
pets in vacation homes that do not accept pets.
Registered guest(s) assume(s) all responsibilities.
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All our homes provide bed linens, two towels per person and hand towels
along with starter supply of paper towel and toilet paper. The cabin is
cleaned and hot tub is drained, refilled and sanitized. The beds (except sofa
beds) are made prior to your arrival. The daily maid service is not provided
and guests are expected to launder the towels, etc., as needed during their
stay. You can request a housekeeping service or extra towels during your
stay at an additional charge.
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The majority of our cabins are equipped with gas, wood burning or electric
fireplace(s). In homes with wood burning fireplace(s), due to newly adopted
insurance regulations the guest must supply the firewood. In homes with gas
fireplace(s) the tanks are either filled or pipelined to the home. Please check
the amenities list of each cabin.
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Please be advised that Sleeper Sofas, Sofa Beds and roll away beds are
generally recommended for children and not adult use. The sleeping sofas/
roll away beds are fragile and are not recommended for adults. We do our
best to insure that the sleeper sofa(s) are in good working condition so please
use your own discretion.
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The rental Cabins/Chalets managed by ARCR are privately owned and are
decorated and furnished to suit the owner’s taste and needs, do not assume
or take for granted that a vacation home has all the amenities you require,
the following items are some ( NOT All ) of the basic amenities you will
find in all of our rental homes: A.C., Refrigerator, stove, dishwasher, toaster,
coffee maker, basic pots and pans, dishes, Flatware, utensils, TV(s), DVD(s)
VCR(s) (As Listed), fire and smoke detector(s), bed linens, Pillows, towels,
washcloths, paper towel(s) and paper products paper to meet the Cabins
maximum occupancy.
Items that are not supplied include: kindling or fire starters, Fire wood,
shampoo, soap, cribs, laundry detergent, Charcoal, dishwashing liquid,
plastic wrap, Aluminum foil or any food item(s).
Some Cabins have locked owner closet(s) reserved for owner’s personal
item(s). Please respect the owner’s privacy in these areas.
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http://www.nps.gov/grsm
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Please be advised that all of our cabins are located in Mountainous terrain.
We recommend you take every precaution possible to have a safe Trip/
stay. We DO NOT guarantee the condition of the road and the terrain. Each
City manages the upkeep of their respective roads so PLEASE make sure
to bring/drive an adequate vehicle (FOUR WHEEL DRIVE OR SNOW
CHAINS) are highly encouraged and recommended during the required
season. For road condition please call the numbers listed below or visit
http://www.tn511.com
No refunds are promised nor issued if you are not prepared adequately. We
do Not Guarantee the Weather, Road condition and act(s) of nature beyond
your or our control.
The Great Smoky Mountain National Park Road Condition
Phone number : 1-865-436-1200
Tn511 Phone number : 1-877-244-0065
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All cabins are equipped with basic necessities but if you are planning on
a large cook out you may want to bring the necessary tool(s). We provide
an ample supply of dishes, utensils, drinking glasses and pots & pans to
accommodate the number of guest each cabin is equipped to entertain.
During longer stays it is advised to bring along additional towels, beach
towels, laundry detergent, dishwashing liquid, coffee, soap, shampoo as well
as any and all necessary everyday items you use at your home.
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In order to insure that properties are maintained and returned at its original
condition a security deposit hold (NOT A CHARGE) equaling to one night
will be placed on your credit card on the day of your arrival. The hold will
remain in effect for up to 24 hours after your departure. If there are no
damages or extra cleaning charges the hold will be released. No refund will
be displayed on your credit card statement since this is only a hold and not
a charge. In the event extra charges exceed the one night, the registered
guest(s) accept all responsibilities to the cabin.
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The credit card you provide to ARCR will be charged electronically (without
any human Intervention/Handling), by accepting the terms of this agreement
sent via e-mail you verify that you are the authorized user of the said credit
card and have agreed to the terms of this agreement. The remainder of your
reservation charges will be processed at least two weeks prior to your arrival.
You hereby authorize ARCR to charge the amount that was disclosed to you
upon reservation/confirmation to your credit card. You further agree any and
all damages to the cabin to be charged to the credit card(s) on File.
Please be aware that we DO NOT issue refunds nor replacement due to
malfunctioning item (s), weather, road condition, traffic, Early check out or
no shows.
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(The entire content of the policy will be provided to you in four occasions 1-
posted online, 2- Check marked prior to finalizing the reservation, 3- E-mailed after
reservation is made and 4-E-mailed two weeks prior to your arrival ).
You may cancel your reservations by observing the following policy.
33 days and over prior to your arrival an administrative fee of equaling to
one night of your stay will be charged and the rest will be credited back to
your account.
16-32 days prior to your arrival 100% of the deposit (THE DEPOSIT
ONLY) will be retained.
1-15 days prior to your arrival & no shows, no refunds will be issued.
Any change of venue to another cabin is $45.00
We will try to accommodate you in any way we can and if your reserved
cabin is not to your taste we will try to locate a replacement but if there are
no replacements available no refunds will be issued.
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CONTACT US 
Safe & Secure Web Site
Welcome to the Smokies
Cabins Comparison 
Rates
Making Your Reservation
Cleaning Service Fee
Directions to the Smokies
Weather
Wedding Reception & Parties
Check in Process
Check in & Check out Time
Bears and Wild Life
Hot Tub
Pet Care (For pet friendly cabins only)
House keeping Services
Fireplace
Sleeper Sofa/Roll Out Bed
Furnishings
Great Smoky Mountains National Park Information
Road Condition
Kitchen & Baths
Security Deposit
Credit Card Fraud Protection
Cancellation/Refund Policy
