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| Gatlinburg / Pigeon Forge Cabin Rentals 800-924-8223 |
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| FREQUENTLY ASKED QUESTIONS & ANSWERS | ||
Click on a question below to display the answer. How do I make a reservation? What is provided? What to bring? What is not provided? Who owns these cabins? Who decorates these cabins? How do we get there? Do we need to clean the rental before we leave? Do you allow pets? Are the hot tubs cleaned and sanitized? What is your policy for cancellation due to circumstances beyond our control? Are there any grocery store(s) nearby? Can we stay longer than our original reservation? Can we pay by Check or Money order? Where are these cabins located? What is the check in time? What is the check out time? Is there a deposit required? What methods of payment are accepted? Is there a security deposit? How old do you have to be to rent from American Realty & Cabin Rentals? What is your cancellation policy? What is the cancellation policy due to circumstances beyond our control? Is there a minimum nights stay? Do you supply wood for fireplaces? What are the occupancies for each Cabin or Chalet? What is the policy due to early departure? How do I make a reservation? You can make your reservation at anytime by using our SAFE, SECURE AND CONVENIENT Online Booking Form. Or, you may call our office at 1-800-522-6469 From 9:00 A.M. till 6:00 P.M. Please be advised that reservations taken via telephone are subject to a $25 processing fee. This fee is waived for all bookings completed AND CONFIRMED via our Online Booking Form. Back to Top What is provided? Linens, towels, paper towel, trash bags, toilet paper, bath soap, dish soap, dishwasher soap. Back to Top What to bring? Food, salt, pepper, charcoal and lighter fluid for charcoal grills, laundry detergent for units with washer/dryer, starter logs/kindling wood burning fireplaces (Firewood is supplied), alarm clock, flashlight, and all Back to Top What is not provided? Plastic wraps, Aluminum foil, etc. Back to Top Who owns these cabins? All of our properties are owned by individuals like yourself (who have purchased them as vacation homes or investments) Back to Top Who decorates these cabins? Mostly decorated by the cabin owners but from time to time the decorations and features may change but the amenities are stated on the amenities page for your convenience. Back to Top How do we get there? The directions to the city will be provided by http://mapquest.com and the address and the directions to the cabin will be provided two weeks prior to your arrival. Back to Top Do we need to clean the rental before we leave? You're not expected to do any actual "cleaning", but you are expected to leave the unit in a broom clean condition, the dishes must be washed and all the garbage needs to be placed in the outside garbage can. To avoid an extra cleaning charge PLEASE clean up before you leave the cabin. Back to Top Do you allow pets? Yes, some of these cabins do allow pets but only at the owners’ discretion. Back to Top Are the hot tubs cleaned and sanitized? Yes, the hot tubs are cleaned, filled and sanitized prior to your arrival. Back to Top What is your policy for cancellation due to circumstances beyond our control? You may cancel your reservations by observing the following policy. 1-14 days no refunds, 15-30 days 50% refunds and 30 days and over $45.00 administration charge will be deducted and the rest will be refunded. Back to Top Are there any grocery store(s) nearby? There are grocery stores within approximately 10-20 minutes from all the cabins, but for convenience do you grocery shopping prior to your arrival. Back to Top Can we stay longer than our original reservation? Yes, if the cabin you are staying is not reserved you may stay longer but if it is we will try to locate another cabin. The nightly charges will be assessed accordingly. Back to Top Can we pay by Check or Money order? Yes, we must receive the funds no later than third business day after your reservation but the credit card number must be provided as a source of security. Back to Top Where are these cabins located? Majority of these cabins and/or chalets are located within a short driving distance from the cities of Gatlinburg and Pigeon Forge. Back to Top What is the check in time? 4:30 P.M. or after Although not very usual we do reserve the right to clean the cabin after your arrival if we are faced with an unusually a heavy cleaning schedule. We appreciate your patience. Back to Top What is the check out time? 10:30 A.M. or before Due to courtesy to the next guests coming in, there are no exceptions to this rule. We appreciate your understanding. Back to Top Is there a deposit required? Yes, there will be a 50% charge upon making your reservation and the other 50% will be charged two weeks prior to your arrival or upon emailing the directions. Back to Top What methods of payment are accepted? Money Order, Check, Master Card, Visa. Back to Top Is there a security deposit? Your Credit Card will be a used as collateral in lieu of an actual security deposit and by making your reservation you agree to abide by the policies provided and in case of an unreported damage or excessive clean up we do reserve the right to place the actual encored charges onto your credit card. Back to Top How old do you have to be to rent from American Realty & Cabin Rentals? 21 years an older. No one under the age of 21 will be permitted without a chaperone; this is strictly enforced so ask questions before making your reservation. Back to Top What is your cancellation policy? You may cancel your reservations by observing the following policy. 1-14 days prior to your arrival & no shows, early departures no refunds will be issued. 15-30 days prior to your arrival 50% of the entire bill will be refunded. 30 days and over prior to your arrival an administrative fee of $45.00 will be charged and the rest will be refunded. We will try to accommodate you in any way we can and if the cabin of your choice is somehow not to your taste we will try to locate a replacement but if there are no replacements available no refunds will be issued. Back to Top What is the cancellation policy due to circumstances beyond our control? We cannot and DO not refund any money due to circumstances beyond your or our control. You may speak to your travel agent or secure travel disruption insurance. Go to http://google.com and find an agent online. Back to Top Is there a minimum nights stay? Yes. There is a 2 night minimum. If you are interested in 1 night only, please contact our office at 1-800-522-6469. We only accept one night reservation if there is a vacancy in between two prior made reservations. Back to Top Do you supply wood for fireplaces? We do provide wood for wood burning fireplaces from October 1st through April 15th. Back to Top What are the occupancies for each Cabin or Chalet? Occupancy for each Chalet or Cabin is provided by amenities of each chalet or cabin. Back to Top What is the policy due to early departure? No refunds will be issued due to early departure. Back to Top If you cannot find the answers to your questions here, please contact us and we'll be happy to answer all of your questions.
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